Tuesday, August 31, 2021

Create Connections and Build Your Business Through Networking

Networking is an invaluable, inexpensive, and effective tool for building your business.


Despite the digital age, people prefer doing business with companies they know and trust. Networking provides potential clients the connection and trust they need to later make a purchase.


According to Oxford Economics USA, 80% of professionals find networking essential to their career success. Because of this, 41% want to network more often. Networking may seem daunting, especially for those not naturally inclined to talk with others, but a little uncomfortableness outweighs the benefits.


A First and Lasting Impression


Before getting started, it’s important to look the part.


First impressions are important. After all, people are constantly judging and forming opinions of others. Once the initial opinion is made, it can be challenging to alter it.


Before networking, practice creating a good impression. This means focusing on a professional style of dress, creating good posture, practicing a firm handshake, and focusing on professional mannerisms. These all may seem insignificant on their own, but they add up to how others view you. Be professional, but be sure to remain confident and trust yourself.


Search Out Events


Next, find events where you can network, such as business seminars, networking groups, professional associations, and community events.


  • Business seminars are commercial programs that deliver information or training about a specific topic to the attendees.

  • Networking groups are a great way to exchange business information, share ideas, and offer support.

  • Professional associations are made up of members who are within the same industry. It’s a great area to network with others in your field and receive and share the most current methods and ideas.

  • Community events enable you to meet local people who care about their community.

At any event, it’s important to make connections first and worry about the potential profit later.


People don’t want to be seen as money. However, people do like to talk about themselves. That’s why some of the best connections are made when you hardly say a word. Instead, ask lots of questions and let them do the talking.


Business Cards: The Ultimate Networking Tool


Business cards are an invaluable marketing tool to always carry around with you.


It’s an affordable way to promote your business by providing the potential client with something tangible they can hold onto and view later. Plus, the size is optimal for its ease of use and display.


Business cards are convenient for carrying around in your pocket and sharing at networking events. Best of all, business cards create a lasting professional impression and provide the most important information to the potential client.


Networking may take a lot of time, work, and effort, but the business it provides is worth it!

Friday, August 27, 2021

7 Steps to Overcoming Decision Fatigue

Just like any muscle in the body, the brain can also get tired.


According to Medical News Today, a human’s ability to make decisions can worsen after making many decisions, as their brain will be more fatigued. This can lead to an emerging phenomenon called decision fatigue, which can cause mental fatigue, increasingly worse decision making, impulse buying, procrastination, decision avoidance, lack of focus, pessimism, and lapses in judgment.


And it could be the reason you find it hard to get stuff done. It’s not your fault. It’s just your brain’s natural defense mechanism.


When the brain becomes depleted, it shuts down non-essential services, including the prefrontal cortex, which is the area of the brain responsible for complex decision-making.


Unfortunately, entrepreneurs can be affected by decision fatigue because they make many decisions throughout the day, feel greatly affected by the decisions they make, and make stressful and complex decisions.


Luckily, there are steps that you can take to alleviate the mental toll of constant decision-making.


7 Steps to Overcoming Decision Fatigue


1. Simplify


Find ways to reduce the number of decisions you have to make in a day by simplifying your life and creating habits.


For example, create a minimalistic wardrobe. Food prep or form consistent meal plans. Develop habits, so you no longer have to decide whether or not to do something. You start to do it automatically.


2. Plan Ahead


Plan the night before for the day ahead.


This will limit the number of decisions you’ll need to make during the day. You’ll no longer have to decide if you should do this or that. It’s prewritten. You just need to follow the script. Much easier.


3. Hard First, Easy Second


Tackle the hard stuff first when your brain is the most energized.


Some may find it tempting to take on the easy tasks first in order to ease into the day. But, when you reach the more challenging items, it will be much harder to complete because your brain is already depleted. You’re not doing yourself any favors.


4. Take Breaks


Small breaks energize your mind and make you able to continue working optimally for longer.


These breaks could include a meditation (focus on breathing for a set period of time), a short walk, or even a power nap. You’ll come back energized and ready to conquer the rest of the day!


5. Self-Care Matters


Take care of yourself.


Your brain and physical body function optimally when you are eating right, sleeping well, and not overworking yourself.


6. Don't Go It Alone: Outsource


Reduce the number of decisions you must make by outsourcing them.


For example, hire virtual assistants to cover the simple business decisions or hire extra employees to tackle more complex decisions.


7. Stand Firm


Once a decision is made, stick to it!


You already spent quite a lot of energy making that decision. There’s no need to go back, spend more energy, and change decisions. You’re just increasing your workload and decreasing your mental energy.


It's Start with Your Mindset


Interestingly, it could be beneficial to change your view on how mental energy is used.


A study was conducted comparing Westerners and Indians. The Indian participants believed that exerting willpower was energizing, while the Western participants believed that exerting willpower was draining. The Indians performed better. Therefore, perhaps just changing your mindset regarding the brain’s energy could affect your energy levels.


A world full of decisions can be draining, but luckily there are multiple strategies to help you combat decision fatigue.

Wednesday, August 25, 2021

Use Collaborative Design Blasts to Craft Show-Stopping Ideas

It happens.


The design deadline looms, your mind is adrift, and your page is blank. How can you generate creativity and move out of this slump? Two resources to leverage are your time and your team


Often the longer you spend on an idea, the less productive you become. Especially if you are working alone. With an open concept and no firm timeline, designers may sit at their desks for weeks, spinning endless variations of a vague concept or completely losing sight of the project goals. This is a dead end that can drive everyone mad.


Instead, apply a simple process to prompt stunning ideas efficiently:


1. Gather a team


Everyone has good ideas, not just designers.


Who could you pull – account assistants, content writers, a family member – to brainstorm for a brief stretch of time? Use a pen and paper and spend time thinking aloud together about names, word pictures, or image ideas. Keep it short and sweet but have fun!


2. Review the design brief and project goals 


Amidst the flurry of creativity, stay focused on your target.


When you gather the team for an initial brainstorming session, always review the project requirements. Be sure you understand what the client wants, the project parameters, and the goals for final outcome. This task review and initial brainstorming should last for no more than 10-15 minutes.


3. Launch a 60-minute development blast


Time to send the troops into battle!


If you are the sole designer, it’s all you. If not, send a small batch of people to work for one hour. The group has 60 minutes to come up with ideas. No more! The abbreviated timeframe forces your brain into green light thinking, prompting more spontaneous creativity. Typically pencil, pen, and paper are best for stretching ideas without inhibitions.


After an hour, meet again to chat. Give comments or suggestions to develop the full potential of the best ideas. Usually, a handful of ideas emerge as the best candidates. Now a final concept can be clarified, assigned for full development, and kicked into the digital realm.


If you can’t decide which idea is best, pick the top three and draw scamps to a higher level of finish. Pin them to the wall, talk about the pros and cons of each, and see what the collaborative process brings. Just a little team mojo can make a mediocre idea magical.


4. Keep early and rejected work


Often when you pitch ideas to clients, some of the best ideas get cut.


This is unfortunate, but not all is lost. All good designers will build up a collection or rejected work. Whether it’s an early stage scribble or a fully developed logo, keep a printout of every piece of work. Scan sketches and scamps and clearly label them, so they are accessible later and easy to find.


You invest lots of time shaping a concept, so don’t let an initial rejection close the door on your idea forever. Down the road, these ideas may be a catalyst for an even better spinoff design!

Tuesday, August 24, 2021

Increase Customer Engagement with Out-of-the-Box QR Codes

Not long ago, scanning books or groceries by a rectangle barcode seemed quite novel.


It was fast, convenient, and just a little fun. But as society’s pace accelerated, so did our need to read barcodes efficiently. In 1994, Japanese auto-makers adopted “Quick Read” QR codes (square matrix barcodes that could be scanned from any direction) that stored a hundred times more information than conventional barcodes.


Enter QR Creativity


In this micro-attention age, QR codes can catch the fleeting attention of your audience by adding both efficiency and quirkiness to your designs.


Today’s customers love to actively participate – not just passively consume – so why not take people on a “digital scavenger hunt” you’ve created by leading them to a URL for your landing page, a direct link to your social media page, or to retrieve personalized texts from your team?


While many QR codes are bland, they don’t have to be. Here are just a few out-of-the-box ways businesses are using printed QR codes to build bridges with clients:


WiFi Network Sharing


Want to make your network accessible and convenient for your guests?


Simplify this step by building a QR code that allows them to connect to your WiFi with just one scan. Instantly connect users to the network and make their lives more simple and stress-free.


Surprise Gifts


Gifts are a treat, but surprise gifts are even better.


When you want to thank a VIP customer or impress a first-time client, offer them a printed thank you postcard with an unexpected giveaway they can access by scanning the QR code. This builds emotional engagement by adding both participation and a greater level of surprise.


Menus


Try replacing bulky tri-folds with simple table tents or bookmarks when you want to keep your menus crisp and current.


Customers can scan the QR code to read the full menu, view seasonal or daily specials, or even pay after completing the order.


Invoice Surveys


When you ship goods to your client, offer a discount if they complete a quick survey after scanning your QR code.


Happy clients are more willing participants. Grab them on the spot as they unbox their new purchases!


Die Cut Overlays


If you use plain brown gift bags or simple white boxes, you can add color and charm with die-cut labels that double as a funky patterned QR code (like this playful QR valentine).


Who says beauty and functionality can’t co-exist? Have some fun taking people on “the code less traveled.”


Captivating Colors


Why live in the monochromatic when you can design in color?


Modern QR code generators allow you to add zest to your QR code based on your aim, style, and brand theme. Some software even allows you to choose patterns, build logos or faces into your code, or add sophisticated gradients.


Bridge the Gap Between Print & Digital


Nielson found about 56% of consumers rely on printed matter for sales information, specifically when seeking information on a purchasing decision.


Print is seen as a concrete, reliable source, especially for prospects nearing a decision. By including QR codes in print marketing, you increase the potential for landing a valuable client. Consider using QR codes for:



  • Product packaging, invoice stuffers

  • Printed menus, business cards, or rack cards

  • Store promotions with discounts available at checkout

  • Promotional games, puzzles, or scavenger hunts

  • Stickers for merchandise, packaging, displays, or cards

Increase your conversion rates while coaxing prospects further down the sales funnel in a fun, effortless manner.

Tuesday, August 17, 2021

Shape Crystal Clear Lead Generators with Three Building Blocks

Presidential campaigns are a time when passions run high and candidates jostle for the spotlight.


Avid supporters of each candidate put signs in their yards, wear buttons, or put stickers on their bumpers. Politicians who use simple, repeatable slogans have a higher success rate and a longer shelf life in the public square. Can you finish any of these popular mantras?


  • Tippacanoe and __________ (Tyler Too/William Henry Harrison)

  • A Chicken in Every Pot and __________ (A Car in Every Garage/Herbert Hoover)

  • Happy Days are ________ (Here Again/Franklin Roosevelt)

  • I Like ____ (Ike, Dwight D. Eisenhower)

  • Make America ________ (Great Again/Donald Trump)

A good presidential campaign slogan is memorable, meaningful, and highly quotable. More than a phrase, it builds a heart connection with the dreams and needs of listeners.


And it is often a candidate’s key to victory.


Why Confusion Scares People


Voters and prospective customers aren’t so different.


Both are weighing decisions and navigating information overload, so strong messages should be short and sweet. Customers will not progress when in a fog because no one likes being confused. If you are confused about the rules of the road, you could smash your car. If you are confused about a medication's dosage, you could poison yourself. Feeling uncertain about an idea leaves people feeling vulnerable.


The human brain is designed to experience delight when it understands something and resistance or fear when it doesn’t. This is a basic survival mechanism and a way to logically categorize information. When someone feels uncertain, they naturally move away from situations that confuse them and toward places they feel more in control.


Many companies miss this point and underestimate the emotional weight of precise, repeatable messaging. They overcommunicate, bury the lead, or complicate the storyline.


Lift the Fog and Move Prospects Toward Action


Want to eliminate uncertainty and move your prospects toward action?


From a direct mail postcard to an email drip campaign, here are three basics that every lead generator should include:


1. Pique Curiosity


In the header of your brochure or the beginning of your proposal, pique curiosity with a poignant phrase, like:


  • Save $500 a month and buy your next car with cash

  • Put a stop to this before it puts a stop to YOU

  • Increase your ACT score by 4 points in 4 months

  • Own your own little piece of paradise

Strong hooks work to draw people in, press the pain point, paint a compelling future vision, or appeal to the selfish desires of key customers.


2. Preview a Solution


After the hook comes your pitch.


If your lead statement draws them in, the next idea you communicate should answer the “but how?” question.


Like this:


  • Save $500 a month and buy your next car with cash . . . with our Freedom Finder Debt Consolidation plan

  • Increase your ACT score by 4 points in 4 months . . . with one-to-one Varsity Tutoring

  • Own your own little piece of paradise . . . Unlock the world with thousands of hassle-free timeshares

3. Offer a Next Step


Businesses are meant to be transactional, and it’s not pushy to ask for a sale.


Having a “Buy Now” or “Schedule a Call” button on your sell sheet or website helps your customer understand the kind of relationship you are inviting them into. Make your next step to put prospects in the driver’s seat.


By adding clarity to your lead generators, you’ll build customer confidence, make your brand more memorable, and ultimately close more deals.  The better your hooks are, the more successful your sales will be!

Friday, July 30, 2021

How to Build Trust and Rapport in New Business Relationships

When Brendan Kane scheduled a Fox Business interview, he never planned to bag a presidential candidate.


Kane, a social media influencer strategist, thought his Kennedy show interview was simply another media spot. Until he landed in the green room with Democratic presidential candidate John Delaney. Kane later admitted he didn’t even know who Delaney was – he just wanted to have a good conversation. But as they visited about their lives and interests, Delaney was quickly drawn to Kane’s magnetic, genuine personality.


One warm conversation bloomed into a partnership. Before the day was over, Delaney asked Kane to help him with his political social media campaign.


Sell Yourself, Then Sell Your Products


Do you want to create a rapport that quickly builds trust with others?


This starts with meeting people organically and connecting with them authentically. Brendan Kane never tried to sell John Delaney anything; he just took an interest in his life and story. It was Delaney who eventually pitched himself to Kane!


Great business relationships start with rich personal interactions, including conversations that flow from an authentic, nonthreatening place. Are you looking to sell yourself so you can then sell your brand or product? Here are three tips to get you started:


1. Offer non-judgmental validation


People feel heard and valued when you seek their opinions and input without judging them.


Seek the other person’s opinions and thoughts without jumping to conclusions. While you don’t have to agree with what they say, adopting an attitude of acceptance means respecting a person’s feelings or values as valid, even if they are different from your own.


If this is difficult for you, taking time to imagine yourself in the other person’s place can help you be more open and empathetic.


2. Listen with your full presence


Do you ever talk to someone who seems distracted? Even as this person listens, you can see a thousand thoughts racing through his head, as if he can’t wait to cut in and speak his mind.


One of the best gifts you can give someone is your full presence and attention – to truly listen. Beneath all the swagger or struggles, everyone has a story to tell. People are longing to be seen and heard, and when you ask questions and actually hear the answers, you’ll be amazed how quickly connections are built.


3. Establish a time constraint early in the conversation


Have you ever been sitting in an airport or your office chair when someone unexpectedly approaches you to start a conversation?


This scenario can be unsettling for many people because no one wants to feel trapped in an awkward, unplanned discussion (especially with someone they don’t fully trust). To quickly set an associate at ease, preview the end of a conversation before it starts.


Say something like, “I’d like to visit with you about ____, can I grab 10 minutes of your time?” or, “I’m on my way out, but before I left, I wanted to ask you _______.”


Enlarge Your Influence


Building rapport is critical for nurturing strong relationships and amplifying your influence on others.


When you build relational bridges, you will engage people on a human level, foster transparency, and fuel a culture of innovation, loyalty, and collaboration.

Tuesday, July 27, 2021

How to Keep Brand Value

Your brand is everything.


It’s what makes potential buyers and customers recognize you and helps set you apart from competitors.


It’s important to maintain the value of your brand in order to make the most of your business marketing. Keeping brand focus and consistency is key. If customers know what your brand stands for, they’ll end up appreciating it more, and you’ll gain more organic traffic.


A strong brand value helps tell your company’s story, creating awareness, loyalty, and excitement for the consumer.


Sales and marketing trends will continually change over time. However, building the power of your company’s brand is an investment that pays for years to come.


3 Ways to Keep Your Brand Value


1. Business Visuals


Your logo is at the forefront of your company.


Anyone who knows your business knows what your logo looks like, including the color palette, typography, imagery, and graphic elements. These brand visuals are most important to maintain throughout your business advertising.


When marketing for your business, continue to use these same characteristics of your logo throughout. Over time, after creating enough brand awareness, you should simplify your logo, and people will still know exactly who you are. For example, the Chevrolet logo doesn’t need the word “Chevrolet” next to it for people to know who they are. They’ve been around long enough and created a strong brand value to be able to pull that off.


2. Business Values and/or Mission


Brand values and/or the mission of your business are just as important to show and maintain as the logo characteristics.


Use your values to strengthen your advertising, show what you stand for, and create awareness. When people see an advertisement, they should be able to tell what company it’s for before even showing a logo or a name.


3. Business Style


Your company’s style fits in with your brand value and is important to maintain across all marketing consistently.


Does your building’s interior design use a modern appeal or more of a rustic look? Does your website use a white and clean look or a dark and textured theme? Use this style as a part of your print marketing and other advertising. 


The Ultimate Marketing Combination


All of these things; your logo, values, and style all play an important role in maintaining brand value.


Used often and strategically, these brand elements will help strengthen your brand so that your business is better known, and you’ll gain more traffic online and in person.

Friday, July 23, 2021

Make Ideas Fly Before They Die

When facing a life or death decision, do you think the opinions of others would affect your behavior?


Social proof is a powerful phenomenon. People constantly look to the opinions of others to help them live wisely and navigate uncertainty. The behavior and preferences of your peers can shape every choice you make – from the vehicles you drive to the candidates you vote for. But surely some of that superficiality would fade in more critical situations, right?


Not necessarily.


More than 40,000 people in the United States experience end-stage kidney failure every year, with bodies that cannot filter toxins and adequately remove waste products from their blood. These people are dependent on dialysis treatments as they wait desperately for a kidney transplant. Often more than  100,000 patients are eagerly waiting for a new organ.


Surprisingly, research shows that 97.1 percent of kidney offers are refused, and nearly 1 in 10 transplant candidates refuse a kidney in error. How could this happen? The research of MIT professor Juanjuan Zhang points to social proof. Say you are the one-hundredth person on a transplant list. If the first 99 people turned down a viable kidney, often people lower on the list conclude the organ must not be very good (“if someone else doesn’t want it, then neither do I”). They infer it is low in quality and wait for a “better offer.”


Zhang found this psychological trigger – a follow the crowd mentality – prompts thousands of patients to turn down kidneys they should have accepted.


If Something is Built to Show, It’s Built to Grow


Do you want to sell more products, grow attendance in your community group, or get momentum for your idea?


The more public a product or service, the more it triggers people to act. Visibility boosts word-of-mouth advertising, and this informal person-to-person marketing has a significant impact on others. People rely on peers to help them decide what movies to see, which vet to use for their pet, or the best software to buy. For example, recent studies show that more than half of adults under age 50 consult online reviews before making a purchase decision, and 88% of people read reviews to determine the quality of a local business.


Reviews and testimonials are powerful, but you can also build influential triggers into small things like your product packaging, stickers, and more. Social influence is stronger when behavior is more observable.


Here are just a few ways outward symbols have made personal choices more public:


--Polling places that distribute an “I voted” sticker to those who cast a ballot


--Devices that attach a mini advertisement to every email (like the classic “sent using BlackBerry” tagline)


--TV shows that used canned laugh tracks to prompt more emotional buy-in from viewers


--Bumper stickers or yard signs sharing political ideas or coffee preferences


--VIP purchases that convince participants to wear conspicuous wristbands instead of using a paper ticket


--Fitness trackers that automatically post progress to a person’s social media page


--Grocery stores that distribute beautiful branded reusable bags


Monkey See, Monkey Do


It has been said that when people are free to do what they please, they typically imitate others.


How can you build more social currency into your marketing? Whether you choose recognizable product colors to selfie photo booths at your events, make it easy for people to share your brand through social media or when they’re just “doing life” in the public square.


When something is built to show, it’s built to grow.

Tuesday, July 20, 2021

Add Depth and Drama to Your Page with 4 Riveting Techniques

Tension. There’s just nothing like it to prompt emotion in relationships, film, and art.


Steven Spielberg demonstrated this masterfully in the classic 1993 film Jurassic Park. While young siblings Tim and Lex hide in an industrial kitchen, two raptors creep inside and begin prowling and sniffing the perimeter. As the children silently crawl on their knees and cower under stainless steel countertops, the toenails of the raptors click . . . click . . . click . . . along the floor behind them.


Though some would classify Jurassic Park as a children’s film, you can be sure the tension of this scene had every adult breathless as the raptors prepared to pounce.


Create Rhythm and Release in Your Page


As plot twists are to a story, visual tension is to design.


Visual tension is an aspect of composition that uses unexpected color, shape, or scale to create energy. While visual tension can be used to evoke anxiety, typically it is used to add depth and create a more dynamic viewer experience. This pattern of building and releasing tension is one of the most ingrained patterns of human experience.


Here are four ways to weave visual tension into your next design:


1. Go Off the Grid


Most shapes or pages have a sort of “structural skeleton” running through them.


In a square, the axis points would form a letter X through the center of the page. Elements placed along any major axis (or in the center) will appear more stable. Objects placed outside these major grid points will carry a greater sense of tension. If you place a logo underneath the invisible X of a square page, your design will feel a bit more exciting.


2. Use Jarring Color Combinations


While monochromatic or complementary colors are soothing, dissimilar or bold combinations create a unique energy in your designs.


The possibilities here are endless! Try gray suede and cheetah print mixed with white and gold. Or electric orange interspersed with neon pink. A rule of thumb is to favor one color over another (like using a dominant color for the background and the secondary color for accents). To tone it down a bit, use both colors for accents against a neutral shade.


3. Try Something Unexpected


Is the sky always blue?


It doesn’t have to be! Designs spur emotion when you do something unexpected, like adding a hot pink filter to a nature landscape. Try something surprising, like placing a giant head on a tiny body, coloring a chicken blue, or creating a visual puzzle (using concepts from the Gestalt principle) within your logo design.


4. Employ the Spatial Properties of Color


Colors create movement and affect the way we perceive an image.


Did you know that warm tones appear to advance in three-dimensional space? If you want to highlight a focal point in your image, you can increase the size of this object or also use a warm color such as red, orange, or yellow to bring it forward. If you want to reverse this effect, use a cool color (like blue or purple) on the closer, larger object and a warm color like red on a distant, smaller object. Viola! Tension created.


Engaging, Irresistible Images


Balance and tension are at the heart of every creative endeavor. Build hierarchy, focal points, and flow as you create a visual tension that makes your image irresistible!

Friday, July 16, 2021

3 Non-Negotiables for Stellar Customer Service

Want to build connections that bring benefits?


You can do this everywhere you go by using people’s names. Career Coach Joyce Russel shared a story about a friend recovering from an injury. This man was staying in a rehab hospital and was not particularly happy with his care from the therapists and staff.


Unsympathetic, his wife noted that he hadn’t treated the hospital staff with particular kindness, “Do you even know the names of the people who are helping you?” she asked him. “No, why should I learn their names?” he replied. She reminded him that just by learning and using people’s names, he might get better care.


Sure enough, it helped!


Keep Your Best Customers Coming Back


Personal attention brings powerful results.


If you want a no-fail tactic to increase your sales, one of your best strategies is to entice proven customers to buy again. Here are just a few ways to keep customers coming back:


Greet People by Name


When you want to build loyalty, learn and use the names of your customers.


There should be a distinct difference between how you interact with your consistent clients and those you meet for the first time. Even if you don’t remember someone’s name, let them know you recognize them and are happy to see them. Say something like, “Well, hello! It’s great to see you again.”


When you take a phone call, the person on the other end usually identifies themselves immediately. Use this to your advantage and try to speak their name in conversation as the call progresses. As Dale Carnegie often said, “Remember that a person’s name is to that person the sweetest and most important sound in any language.”


Keep Your Eye on the Customer (Not the Profit)


Clients want to be recognized as people, not as potential profits.


In what ways can you be helpful regardless of profit? If a VIP customer needs a minor repair or replacement part, could you offer it at no cost? If a valued partner is considering a service upgrade, could you provide a free month of benefits? Small gestures (like carrying someone’s bag to their car) cost very little, but they add up over time.


People will continue taking their business to places they feel valued, and they’ll tell their friends too.


Keep Your Commitments


Reliability is the foundation of good customer relationships.


If you make a promise, keep it. If you say, “your new grill will be delivered and assembled by Saturday,” make sure it does. Never make claims you can’t back up with certainty.


The same rule applies to client appointments, upcoming sales, deadlines, etc. Think before you speak because broken promises are a slight on your character and your business's reputation.