Do Your Print Marketing Materials Need an Upgrade?

There is a great deal of time, effort, and energy placed into updating your print marketing materials.

You need to cover all the relevant information in a very limited space. This means you need to fully optimize your messaging and make sure your materials attract attention.

With all this thought going into ensuring packaging and flyers and postcards are fantastic, you may be unwilling to make regular updates. Unfortunately, this can allow your message to become stale or even allow inaccurate information to be shared with customers over time. 

Time to Make a Change! 

Donna, a local florist, realized it had been more than 6-8 months since she reviewed and revised the messaging on her printed materials.

She knew it was probably time to make some tweaks. Businesses can change dramatically over time, with shifts in hours of operation, updated special offers, and more making an appearance. 

Regular reviews to ensure your messaging is still on point helps keep your marketing materials fresh and interesting for repeat customers. Plus, it ensures that any new prospects have your best offer in front of them at all times.

Donna worked with her local print shop to update her messaging, and her customers certainly noticed! She received many positive comments and new clients from an updated postcard and flyer combination that she designed and had printed locally.

Update Graphics and Colors

Has your logo evolved a bit over time?

It's not unusual to spread out all of your marketing materials on a table and find that you have several iterations of logos or color schemes represented. Viewing your marketing materials together as a whole can add necessary cohesion to your brand. 

While you may not want to follow on-trend color schemes or make changes based on the seasons, you may want to do a quick update to your color palette. Ensuring that your brand look stays fresh and current is an important part of brand management. 

Put Your Best Offer Forward

Are you placing your very best offer in front of clients and prospects? Do you need different offers for individuals at various stages of the buying journey?

Now is a great time to look at your audience segments and see if you can fine-tune any graphics for eye appeal while meeting their unique needs.

Whether you're looking for options to create branding materials for a new company or simply refreshing your current options, your local print shop is here for you! We work with organizations of all sizes to ensure you have access to exceptional resources to promote your brand. 

8 DOs and DON'Ts for Handling Difficult Employees

Have you ever managed a problematic employee?

You’re not the only one. Though we all have tricky team members, Reader’s Digest collected 15 of the most outrageous stories. Here are two examples:

The New York City Department of Health has a robust help-line for its IT department. This should be very beneficial to clients. However, one of the (twice-suspended!) help-line operators continually complicated things by answering calls while pretending to be a talking robot.

An Egyptian bus driver had an ingenious plan to beat a mandatory drug test: He used his wife’s urine. Sounds foolproof, right? Unfortunately, he failed the test, even though she was clean. He found out when his boss handed him the results and said, “Congratulations; you’re pregnant.”

How to Deal with Problematic Behavior

While it’s tempting to overlook lousy behavior, the costs of this passive approach go beyond the direct effects of one person’s actions; they spill over onto other employees. Bad behaviors affect an entire team, decreasing morale and tempting others to cheat or underperform.

Problem employees can be subtle but toxic. Here are some of the most frustrating behaviors managers experience in difficult team members:

• Evokes Customer Complaints


• Appears Unmotivated or Disengaged


• Exhibits a Bad Attitude or Passive Aggressive Behavior


• Catastrophizes Minor Problems


• Resents Authority Figures


• Wastes Time on the Clock


• Violates Company Policy


• Communicates or Behaves Dishonestly

Recognize any from this list? Maybe they’re keeping you awake at night.

If it’s time to act, here are several DO’s and DON’Ts for engaging challenging team members:

DON’T

Bad-mouth a team member. Don’t make personal character attacks or complain in a gossipy way. Instead, clearly and professionally identify the problem behavior, preserving this person’s privacy and dignity whenever possible.

Scold in public. Instead, use private conversations or involve only one other person.

Issue warnings without documentation. Regularly logging employee behavior allows you to track behavior over time and point out clear examples of a recurring problem. It also shows the employee you are serious (and not just “nagging”).

Be vague. When you want behavior change, don’t be afraid to spell out exactly what you are looking for. The most motivating conversations are built around the STAR technique: Identify the SITUATION or TASK that is problematic, the ACTION needed in response, and the RESULT or outcome you expect.

DO

Set a clear message of need and expectation. From the hiring process to regular review, clearly articulate what you expect – from dress codes to project quotas.

Avoid debatable problematic behavior. Some behaviors are unacceptable, while others are just annoying. Clearly distinguish between the two categories and only confront things that violate policy or cause consistent, noticeable dilemmas.

Follow up. Praise good work when you see change or speak promptly when you don’t see progress. Regular follow-up helps you deal proactively with challenging people and sends a clear message to other employees as well.

Involve human resources or top management. Consult your team to clarify rules and guidelines and ensure backup for your decisions.  

Confront the Mess, Reduce Stress

Dealing with a problematic person can be taxing.

But avoiding the problem can be worse. If you take a proactive, well-documented approach, you can have confidence that you’ve done your best in a trying situation.

And that may be the best stress reducer of all.

6 Tips to Improve Your Printed Newsletters

Online ads, digital promotions, and e-newsletters bombard recipients daily.

Much of this information is being deleted or filtered out without ever being read. Because of this, printed newsletters are making a comeback, and more businesses are using them to keep their customers current with what is happening. 

Regardless of whether the company is already sending out a newsletter or debating on starting one, it is good to learn new ways to improve it. Here are some tips to help improve printed newsletters. 

6 Tips to Improve Your Printed Newsletters

1. Exclusive Information

Offering exclusive information in a newsletter or a special incentive for signing up can help increase the mailing list and encourage recipients to read it.

Information can include unique advice from the CEO, advance notice for special announcements, or information someone can only receive if they read the entire newsletter. Special incentives can include discounts for products or services, gifts, or invitations to special events. 

2. Article Focus

When writing articles for the newsletter, it is essential to make them fun to read and provide valuable information.

By offering valuable information, readers become informed about products, services, or events, which lead to future sales. Encourage employees to contribute and write articles to provide more variety in writing styles and topics. 

3. Add Personalized Content

Create newsletter articles for the individual needs of specific groups.

Writing for targeted groups may require multiple newsletters to achieve; however, it may be worth the investment if a business targets multiple groups of people. For example, a major real estate company may want to create two newsletters, one for those who need real estate information to buy or sell homes and then a second newsletter for real estate agents. 

4. Use Color

Color attracts the eye and draws people in, encouraging them to continue reading.

Color animates everything, and one of the most popular newspapers — USA Today — implements lots of color in its papers. Use color to complement the article topics and other images within the newsletter. 

5. Placement of Images

In addition to using color to attract readers, the placement and use of images and photos will help draw readers.

Many will look at images and read their captions first before reading the article. Use photos and images that help better explain an article and be visually attractive for newsletter skimmers. One tip to keep in mind is to use the dollar bill test. It should be possible to place a dollar bill anywhere on the newsletter, and it should be touching an image.  

6. Offer an Online Option

Though having a printed newsletter to read in hand is preferred by many, some still want access to the same information online.

Create a section on the website to include links to PDF files or online versions of the newsletter. For example, The Disney Company has printed The Mickey Monitor for years to send out quarterly to annual pass holders to its theme parks. However, the newsletter is also accessible online. 

Nonprofits and groups are also offering printed newsletters online as a virtual reference. When signing up for the newsletter from Widowed Persons Service, recipients can select to receive a printed newsletter or one via their email. 

When done correctly, a printed newsletter can attract attention and be an excellent tool for a company. Regardless of the newsletter's purpose — boost sales, attract new clients, or educate employees — there is sure to be a return on the investment associated with the costs of printing the newsletter.

The Importance of Organization When Meeting Deadlines

Some are lucky enough to have natural organization skills; others have to work at managing their time in order to work quickly and efficiently.

In general, organization will help manage your time, and it will also ease the stress of having deadlines. Having a clear-cut plan with driven direction will help conquer any and all deadlines thrown your way.

Prioritizing is Key

Larger projects that have a quicker deadline should be the ones you’re working on first.

Many people want to put off larger projects because they seem intimidating. Make a plan to break down the larger projects into smaller ones and accomplish one at a time.

Conquering smaller projects at a time will seem less intimidating and less stressful. Sometimes you might be working diligently on a project and -- in the middle of it -- get thrown a project that has a quicker deadline. Dropping the current project can be hard to do but is necessary for meeting deadlines.

Identify Your Productive Time and Use It

If you’re a morning person and motivated with a cup of coffee to start your day, use the morning to accomplish those intimidating tasks.

Or if you’re more motivated in the afternoon, then use that time. Working within your productive time will help keep you on track and get important tasks accomplished. In the less productive times, concentrate on checking emails and doing research -- the things that ease your brain.

Another key to factor into your productive time is making sure that time is uninterrupted. Set aside time that you know will be quiet to work on things, and make sure that time is within your productive time of the day. Fewer interruptions will help keep your focus streamlined.

Embrace the Lists

The largest benefit to writing your lists on paper is the gratification of checking things off.

Once an item is checked off as complete, your brain realizes that it doesn’t need to think about that anymore. This can relieve the stress of feeling like your to-do list is never-ending. Writing it down shows you that there is an end to the list and will keep you focused on what’s important.

Keeping these things in mind will create an efficient and stress-free atmosphere when working on projects and meeting important deadlines. If organization is not your cup of tea, working with someone who is organized can help balance your routine.

How to Inspire Action with Highly-Engaging Postcards

What do dentists and direct mail have in common?

New clients! Direct mail has proven to be a remarkable investment for small businesses of many kinds, especially for entrepreneurs looking to grow their client base.

Dr. Diep Truong (of Viva Dental) gave direct mail postcard marketing a try in 2011. After streamlining a process for mailer design, demographic targeting, and ROI reporting, this Indiana-based facility consistently experienced a 400% ROI on their postcard campaigns, with a 50% conversion rate of inbound calls for scheduling appointments.

As 2020 kept people closer to home, attentiveness to direct mail has grown. As a result, response rates are high, and now is the time to invest in sharp, unique direct mail campaigns! Postcards are a particularly good investment, with oversized postcards garnering one of the highest direct mail response rates.

According to recent statistics, 23.4% of consumers say they would respond to relevant postcards of interest to them (compared to 7.9% for letter-sized envelopes).

Ready to wade into the water of a new postcard campaign? Here are a few steps to success in 2021:

Take a Multi-Pronged Approach

One of the biggest trends direct mail is seeing is the consolidation of online and offline advertising.

Take a multi-pronged approach to generating leads, so your social media ads prompt curiosity, but your print ads pack some punch with greater neurological impact.  

Keep it Simple and Succinct

People are busy, and if they’re going to look at your mail, they’ll need a good reason.

Make sure your postcard leaps off the counter with unique imagery, splashy colors, a memorable catchphrase, or an unbeatable offer. And remember, when it comes to direct mail, less is more. Postcards that are sharp and straightforward will communicate much more than those packed with content.

Grab Emotions

According to one Harvard marketing study, 95% of purchasing decisions are made subconsciously.

If people’s hearts are in the driver’s seat, then direct mail should aim straight at this target. Research shows that the primary emotional appeals that prompt action are:

• Fear


• Greed


• Anger


• Guilt


• Flattery


• Exclusivity


• Salvation

Experiment with Specialty Branding Features

Because postcards are so economical, there’s lots of room to add embellishments.

Try haptic coatings, embossed logos, foil-flecked accents, or even scents.  When Sunsilk co-creations wanted to snag more customers, they decided to add an experiential element to their designs. Its gorgeous lime and hot pink postcards came with a tiny shampoo sample attached and a scented trial as well: “scratch to smell the new fruity fresh fragrance of this apple-coconut shampoo!” Customers may not sniff shampoo in the store aisle, but a scented postcard is irresistible!

Specialty branding makes a stronger impression on readers as they physically interact with your marketing. So build curiosity and engagement with these fresh, creative designs.

Postcards Inspire Action

Postcards are distinct, direct, and easy to read.

50.9% of people say they find postcards useful, and direct mail as a whole is especially inspiring to young people. Because many people today are glued to their phones, millennials, in particular, say that postal mail inspires them to action much more often than email (in fact, 30% say direct mail is effective in getting them to visit a website, go to a store, or make a purchase).

When you are ready to take your postcard marketing efforts to the next level, sign up for a personal consultation with one of our mailing experts. Our work-in-progress partnership will simplify each step and position your business for maximum impact!

How Print QR Code Cards are Marketing Genius

Business cards, postcards, and other print marketing pieces with QR codes can be extremely effective in developing support for your business, especially when starting from the ground floor.

Utilizing the Graphic Ease of a QR Code

The QR code is ideal for an immediate and instant connection to a large range of audiences because it doesn’t require a lot of comprehension.

Instead, the technology behind the QR code uses what people are already carrying, a smartphone or image-reading mobile device. So, all that needs to be done is for your audience to use the mobile device camera and capture the QR code. Then, it automatically provides a hyperlink to the given digital information associated with the specific image.

Effective Communication

Unlike QR images on doors, posters, or websites, did you know the QR code on a card or postcard can actually be retained better?

While one QR code can easily be scanned right away, the problem is when a viewer has multiple QR codes to deal with. They start scanning and clicking, and soon enough, the first code is forgotten, and the second or third becomes the attention focus.

However, with a business card or postcard, one can store it quickly and then remember it again later when there’s more time. That retention often makes printed QR code handouts far more effective overall from a marketing perspective.

Affordable and Budget Competitive

One of the best advantages of printed QR code postcards and business cards is how cost-effective they are.

Small businesses and cost-conscious larger players can all take advantage of print orders for low market expenses and high-impact results.

Add Zest to Summer Designs with 10 Hot Color Combos

It has been said that color is a power that directly influences our soul.

A common obstacle for designers is choosing colors. And you should not take this choice lightly! There is great energy in certain combinations – a good color palette will be unique, seductive, and harmonious.

Warmer seasonal temps offer a great chance to color outside the lines with playful, lavish options. Need inspiration? Here are a few feisty blends for your summer design toolbox:

10 Feisty Blends for Your Summer Design Toolbox

1. Cool Gray – Neon Orange – Plum Purple

These call-to-action colors bring a sense of health and vibrancy, with an air of sophistication and an invitation to adventure.

2. Magenta – Vibrant Turquoise – Black

Fire up confidence with bright shades that bring flavor and fun!

3. Sapphire Blue – Shadow Gray – Neon Yellow

Like a bright peacock feather, this gorgeous blue-green combination brings a royal, confident air to any page.

4. Bright Green – Dark Violet – Lava Gray

Like a sunset dip in the Caribbean, these rich colors satisfy the soul in a lush, confident array.

5. Flaming Fuchsia – Black – Sandy Tan

Want to steal the stage with your design? The bold contrasts in this palette exude vibrance, feminine strength, and a rugged road for the journey.

6. Solar Yellow – Electric Blue – Charcoal

When you want to add punch to your page, the rich extremes of this triad bring a fluorescent finish that is fierce yet fun!

7. Pearl Aqua – Cyber Grape – Daisy Yellow

These colors bring a burst of energy with bright hues and an interesting, sophisticated contrast.

8. Lime Punch – Cool Gray – Tangerine

Heat up appetites with this tropical, zesty arrangement that will compel people to give your business a try!

9. Terra Firma Green – Magenta – Sunlight Yellow

Like interwoven threads of a tribal mosaic, the sharp contrasts in this palette bring a sense of depth, mystery, and variety.

10. Carnation – Dark Lilac – Peachy Rose

Like a seashell deposited on a white-washed beach, this royal blend awakens a sense of purity and opulence, projecting an air of poise and splendor.

Find Your Favorites in Nature

Still looking for just the right blend? The natural world is a great place to look.

-- The sunset is not just orange; it is apricot, bronze, mauve, and amber.

-- A tropical beach is not just blue; it is turquoise, coral, tan, and chartreuse.

-- A poplar tree is not just green; it is a mix of jungle green, lime, silver-green, light brown, cool gray, and white.

When you find a natural image that inspires you, snap a photo and take it to the drawing board. Sample distinct colors from different parts of the photo and examine which hues move you the most. Most compelling swaths from nature include a system of colors ranging from dark to light and intense to soft. Find what is unique and powerful about these grand images and replicate them in your own seasonal designs.

The psychological association of a color can often be more potent than a visual impression. So be intentional (but brave!) with your summer palettes, and let these blends sell for you!

Why 2021 Direct Mail Marketing Still Matters for Retail Food Businesses

While people are finally able to obtain a vaccine for COVID-19 and the ability to travel, move around, shop, and dine out is increasing, restaurants have a long hill ahead of them before getting back to a business “normality.”

In fact, entire behavior patterns have changed in people after a year of completely living at home and avoiding regular work presence, school, commuting, and traffic. And that means businesses have to work extra hard in diversifying how they produce income and revenue channels to stay viable.

Many restaurants realized early the only way they were going to stay in business was to boost their ability to handle delivery, ordering out, pick up, and other forms of fresh-cooked food transfer to customers who could no longer dine in.

While people generally tried producing their food regularly at home, overall, Americans are used to picking up and eating out. So, the demand never actually left; it was stifled by COVID restrictions.

However, even now, many communities are still maintaining social restrictions to prevent new COVID infections until vaccinations are fully in place at every age level. That means restaurants and food preparation businesses have to continue leveraging direct mail to be heard, seen, connect and remain on the attention radar of customers.

4 Reasons Direct Mail Works

1. Direct mail is almost always local.

The most likely customers that can and will visit a restaurant from the surrounding area are the primary target for print mails.

2. Direct mail is significantly lower in cost than other marketing channels.

This is a key factor for food businesses that are already strapped and trying to stay in breakeven with the loss of income thanks to COVID.

3. Direct mail has a higher return on investment.

The return on investment of a simple print card mailer can be thousands upon thousands of dollars when a customer responds to an included call to action.

Add in the additional benefit of discounting, and that same customer is likely to buy even more, increasing a business's revenue and cash flow per sale.

4. Direct mailers should be designed to be re-used.

Customers love the ability to use a marketing tool or coupon repeatedly.

And that creates both business retention and a greater amount of income stream for a restaurant or food business, again the primary goal of the effort in the first place.

Now is the Time

Restaurants and food businesses that rely on retail traffic shouldn’t be waiting for social restrictions to lift further.

Marketing takes time to have a positive effect, which is why direct mail efforts need to be sent out on a cyclical basis, pushing and reminding folks of a restaurant’s presence and availability.

As people keep being reminded, especially as they start commuting to work again, the food business will become viable and convenient for a warm meal, even if it is still takeout or delivery. Card stock direct mailers can help tremendously. So don’t wait for the market to reappear. Get out there and chase it now!

Employ This Unique Question-Storming Technique to Drive Creativity in Your Team

A well-known pastor once said this: “It takes guts to get out of ruts.”

In truth, it takes more than just guts. It takes inspiration, which is what drives courage and fuels life and new energy. When your team wants to create brain flow or stimulate innovative ideas, asking the right questions and getting others to ask them with you is one way to start.

The Question Formulation Technique

Most people spend a lot of time worrying about giving the right answers.

But an answer can only be as powerful as the question it addresses. If you work with teams, one of your goals should be to draw on each person’s unique strengths and creativity. But this can be a challenge if you can’t get the ball rolling.

If you want to try a different launch point for your next creative gathering, consider the Question Formulation Technique (originally formulated by the Right Question Institute). Here’s how it works:

Design a Question Focus

Pick a problem or challenge that is important to you. It should be clear and stimulate new lines of thinking. It should not be a question.

Establish Rules

Start by setting a time limit of around 5-15 minutes. Agree on this ahead of time and set a list of parameters before brainstorming begins. Brainstorming rules could include:

• Encouraging people to ask as many questions as possible


• Refraining from stopping green light thinking to answer, judge, or to discuss the questions posed


• Asking everyone to submit at least three questions


• Writing down every question exactly as it is stated

Produce Questions

Now it’s go-time.

Use your question focus to formulate as many questions as you can. Aim for 50 questions in 15 minutes to give your team a brain jolt.

Improve Questions

Once you have a list of questions, the next step is to try to improve them.

For example, you could change yes/no questions into open-ended phrases. You could modify a generic question by adding specifics (changing “how can we preserve heat loss in drafty spaces?” to “how can we increase heat efficiency by 20 percent?”)

Sort Questions

After brainstorming, your list will seem a bit jumbled.

Drill down by sorting questions into common themes then prioritizing the most critical areas. Choose 3-4 categories with the most potential and rank them by importance.

Take Action

Now ideas can take flight.

After ranking your categories, decide what you need to do next to generate creative solutions. Do you hand off a concept to a design team? Work with a consultant to flush out possibilities? Maybe you want to take the top-ranking question and have another “question-storming” session to flush out specifics for this concept.

Reflect and Reframe

Before closing your session, reflect on what your group learned and how you might assimilate these insights into your work. This may uncover hidden assumptions or reframe the way your team approaches its next obstacle. And give positive feedback on the discussion that just happened.

Teaching people to ask questions and partner in decision-making can fundamentally change the synergy of your team!

Go Print When a Presentation Matters Most

Given the restrictions of 2020 thanks to COVID, the term "slidedeck" has probably entered everyone's vocabulary far more than they care to know.

With nearly everyone spending at least three hours a day online in digital meetings, digital slide presentations have become commonplace. However, that doesn't mean going digital is the best choice for those decision-making events.

The Tangibility of Print

The standard for a powerful presentation has been and continues to be the professionally printed presentation package.

Why? In a word - tangibility.

People are tactile creatures, especially when making big decisions that have significant ramifications. Print presentations finished in high-quality stock and graphics meet that innate drive to have something physical in hand before making a big commitment.

3 Reasons Digital Falls Short on Presentations

Going digital with your presentation with a digital slidedeck doesn't have the same effect on people as print. Here are three reasons digital falls short in this way.

1. Digital Overload

Most audiences are now suffering from digital overload.

You don't have to go far to hear the constant complaining about having to chew through 50 to 300 emails a day, thanks to an over-reliance on digital communication.

What kind of attention are your presentation attendees going to have left to click open and read through another digital presentation, no matter how well done? 

2. Easily Manipulated Digital Content

Digital files can be easily manipulated, especially if they are going through multiple hands to get to the presentation party.

Many assume that by converting a slidedeck to a PDF format, the file will be protected and its integrity kept the same. This is a false hope. Without a fully encrypted form protection, the file can be tampered with. And when a presentation matters, the sender should make sure the content isn't tampered with from the version sent to the version being presented.

3. The One-and-Done Digital Dilemma

What happens when a digital presentation is complete?

Does the recipient in a meeting save the digital slidedeck for future reference? It's unlikely.

Most people just hit the delete button, hoping someone else has a copy if they actually need it again down the line, or hope that it was saved in their email folder. The likelihood of someone reopening a digital slidedeck to read its content completely is highly unlikely given the digital blur most people are under today.

Capture Attention with Print Presentations

A print presentation on high-quality stock makes a huge difference in all of these situations.

People have something tangible to read and hold that isn't a computer screen. In fact, a professionally finished presentation in print is probably unique and an immediate stand-out in 2021.

And, the presentation can't be faked, fudged, or tampered with without ruining the package in total. The same can't be said for a digital file.

Finally, people do actually look at print material repeatedly after seeing it for the first time. If the document isn't discarded right away, most folks will reread the package before deciding whether to file it, scan it, or recycle it. And that means your message sink in even deeper. 

When a presentation matters, deliver it in print!